Frequently Asked Questions
Everything you need to know about Nillkin products and services.
Are your products genuine Nillkin originals?
Yes, we are the official store. All products come with an authenticity scratch code on the packaging that can be verified on our website to ensure you have received a genuine item.
What is your international shipping policy?
We ship worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 7 to 15 business days depending on your location and chosen shipping method.
What should I do if my screen protector arrives damaged?
Please contact our support team within 48 hours of delivery with a photo of the damaged item and the packaging. We will provide a free replacement for items damaged during transit.
Do you offer a warranty on electronic accessories?
Yes, our electronic products, including wireless chargers and Bluetooth speakers, come with a standard 12-month warranty covering manufacturing defects.
What is your return and refund policy?
We offer a 30-day return policy for unused items in their original packaging. Once we receive and inspect the return, a refund will be processed to your original payment method.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various localized payment options depending on your shipping country.